Questions
Frequently asked questions
Answers to what guests ask us most. For anything else, contact the hotel.
Getting here good to know
Can I get to the hotel by car?
Taxis can reach our door, but the last lane is steep and one way. If you are driving yourself, park at the garage on Rua do Terreiro do Trigo and we will carry your bags.
How do I get from Kyoto station?
A taxi takes about 15 minutes and costs around ¥2,000. Or take the Keihan line to Gion-Shijo and walk six minutes.
Are airport transfers included?
Yes, when you book on this website. Our driver meets you at arrivals with a sign.
Do I need a visa?
Most visitors can get a visa on arrival or online before travel. Check the Tanzanian government site for your country.
Do I need a car?
Not really. We run a shuttle to town every hour from 8am to 10pm, and to the ski fields each morning in winter.
How do I find the riad?
Our porter meets you at the car park by the Koutoubia and walks you in. The lanes are hard to find the first time.
Rooms rates booking
Is breakfast included?
Yes, when you book on this website. It is served at the table until 11.
Is dinner included?
Yes. Every stay booked on this website includes the nine-course kaiseki dinner and breakfast.
Do I sleep on the floor?
On futons laid on tatami, which is firmer than most beds. If you would rather have a raised bed, ask us and we will add a mattress topper.
Is breakfast included?
Yes, when you book on this website.
Is breakfast included?
Yes, when you book on this website. It is served in the courtyard until 11.
Dining
Is the roof terrace open to visitors?
Yes. Hotel guests can always get a table; visitors are seated when there is space.
Do you serve alcohol?
Yes. Moroccan wine and beer are served at dinner and on the roof terrace.
At the resort
Is there a lift?
Yes, to every floor. The roof terrace is up one short flight of stairs from the top floor.
Are the baths shared?
No. Each cedar bath is booked privately for 45 minutes, so you always have it to yourself.
Can I swim at low tide?
At low tide the sea pulls back several hundred metres. Swim in the pool or walk out to the reef with a guide. The tide table is in your villa.
Is the resort good for children?
Yes. There is a kids’ club for ages 4 to 12, a shallow end in the pool and babysitting in the evenings.
When is the ski season?
Usually mid-June to the end of September. The fields post opening dates in April.
Can we book the hot tubs?
No need. There are four and they are rarely all in use. Robes and towels are in your room.
Is the hammam included?
A hammam ritual for two is included with the three-night offer. Otherwise it is €55 per person.
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